Customer Service Representative

Are you passionate about delivering exceptional customer service? Do you enjoy problem-solving, building strong client relationships, and keeping things running smoothly behind the scenes? If so — this could be the perfect role for you!
We’re looking for an experienced Customer Service Representative to join a friendly, close-knit team within a busy and growing company. You’ll play an important part in ensuring customer satisfaction from start to finish — from taking orders to resolving queries and everything in between.
Key Responsibilities:
• Manage incoming customer enquiries via phone and email with professionalism and care.
• Process customer orders accurately and efficiently.
• Handle and resolve any complaints or issues with a calm, solution-focused approach.
• Maintain accurate customer records and update systems as needed.
• Work closely with internal teams to ensure smooth communication and timely deliveries.
• Produce reports and manage data using Microsoft Excel.
About You:
• Strong customer service experience, ideally in a fast-paced environment.
• Excellent communication skills — both written and verbal.
• Confident using Microsoft Excel (formulas, data entry, reporting, etc.).
• Organised, proactive, and able to prioritise tasks effectively.
• A positive attitude and a genuine desire to help customers.
What’s in it for you:
• Friendly, supportive team environment.
• Ongoing training and opportunities to develop your skills.
• A varied and rewarding role where no two days are the same.
If you’re someone who thrives on delivering great service and enjoys keeping things running smoothly, we’d love to hear from you!