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From the 31st October 2025 our offices will be moving! We will now be located at The Sanderum Centre, 30A Upper High Street, Thame, OX9 3EX. As our business now operates under a hybrid model, we are no longer available everyday for a walk in service, therefore please call us on 01844 212666 to book an appointment to come and see us. |
Member Support Assistant
Member Support Assistant-
We are looking for a Member Support Assistant to join our clients busy team. Working within the operations team you will be providing exceptional support and assistance to members, ensuring their needs are met efficiently, using a ticketing system to investigate and resolve issues.
This hybrid role based between Thame and Bicester will consist of 09:00-17:30 Monday to Friday, with flexibility on days to be worked from home. Offering £27,000 per annum.
Duties of the Member Support Assistant:
Receive issues from clients and members, investigating and coming up with resolutions.
Raising complex cases to the development team as required.
Clearly document and log cases.
Meet daily with the team via morning meetings to discuss issues and resolutions.
Identify common issues and notify management of these.
Use a ticketing system to track and resolve customer support queries.
Liaise with stake holders as necessary.
Support members with website access, login issues, creating accounts, moving accounts and answer general queries.
Attend weekly meetings to discuss efficiency and workflow.
Experience:
Previous experience working within a similar role.
Strong communication skills both written and verbal.
Experience with Freshdesk would be desirable but is not required.
A full drivers licence and access to your own transport due to location.
Work well on your own initiative but also as part of a team.
Also offering a flexible working policy and training opportunities, this is a fantastic opportunity.
If you have the skills above and would like to be considered for this role, please apply now!
We are looking for a Member Support Assistant to join our clients busy team. Working within the operations team you will be providing exceptional support and assistance to members, ensuring their needs are met efficiently, using a ticketing system to investigate and resolve issues.
This hybrid role based between Thame and Bicester will consist of 09:00-17:30 Monday to Friday, with flexibility on days to be worked from home. Offering £27,000 per annum.
Duties of the Member Support Assistant:
Receive issues from clients and members, investigating and coming up with resolutions.
Raising complex cases to the development team as required.
Clearly document and log cases.
Meet daily with the team via morning meetings to discuss issues and resolutions.
Identify common issues and notify management of these.
Use a ticketing system to track and resolve customer support queries.
Liaise with stake holders as necessary.
Support members with website access, login issues, creating accounts, moving accounts and answer general queries.
Attend weekly meetings to discuss efficiency and workflow.
Experience:
Previous experience working within a similar role.
Strong communication skills both written and verbal.
Experience with Freshdesk would be desirable but is not required.
A full drivers licence and access to your own transport due to location.
Work well on your own initiative but also as part of a team.
Also offering a flexible working policy and training opportunities, this is a fantastic opportunity.
If you have the skills above and would like to be considered for this role, please apply now!
or call Leanne Thompson on 01844 212666
Job first posted: 03/06/2026
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