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From the 31st October 2025 our offices will be moving! We will now be located at The Sanderum Centre, 30A Upper High Street, Thame, OX9 3EX. As our business now operates under a hybrid model, we are no longer available everyday for a walk in service, therefore please call us on 01844 212666 to book an appointment to come and see us. |
Sales and Customer Support Agent
Sales & Customer Support Agent
We are recruiting a Sales & Customer Support Agent to join a growing business specialising in automotive and marine electrical components and accessories. This is a varied, customer-facing role within a small but fast-paced team, handling both pre- and post-sales enquiries.
The successful candidate will develop a strong understanding of DC battery systems and associated equipment in order to confidently advise customers. A technically minded approach and genuine interest in how products work are essential, with full training provided.
Role Details
Position: Sales & Customer Support Agent (Permanent)
Hours: Monday to Friday, 9:00am – 5:00pm
Salary: £28,000 – £30,000 per annum (dependent on experience)
Benefits:
Group Life Assurance
Health Cash Plan
10% Employer Pension Contribution
25 days annual leave
Discretionary annual bonus
Reporting to: Sales & Marketing Manager
Key Responsibilities
Customer Support & Administration
Respond to customer enquiries via phone, email, and live chat
Liaise with couriers to resolve delivery queries
Process order amendments, returns, refunds, and warranty claims
Manage customer accounts with professionalism and efficiency
Sales & Technical Support
Provide pre-sales product advice and technical guidance
Recommend suitable products based on customer requirements
Perform basic technical calculations where required
Take customer orders and card payments over the phone
Prepare quotations and proforma invoices
Support customers with post-sales technical queries
Person Specification
Qualifications
GCSEs (or equivalent) with good passes in English, Maths, and at least one Science subject
Skills & Attributes
Confident and professional communicator, particularly over the phone
Technically minded with the ability to understand and explain products
Strong attention to detail with good numeracy skills
Well-organised, conscientious, and able to work effectively in a small team
Energetic, proactive, and able to manage multiple tasks in a busy environment
Strong written and verbal English skills
Proficient in Microsoft Office applications
Experience
Previous customer support or customer-facing experience, ideally within a technical or product-led environment
A genuine interest in technology and understanding how things work is essential for success in this role.
We are recruiting a Sales & Customer Support Agent to join a growing business specialising in automotive and marine electrical components and accessories. This is a varied, customer-facing role within a small but fast-paced team, handling both pre- and post-sales enquiries.
The successful candidate will develop a strong understanding of DC battery systems and associated equipment in order to confidently advise customers. A technically minded approach and genuine interest in how products work are essential, with full training provided.
Role Details
Position: Sales & Customer Support Agent (Permanent)
Hours: Monday to Friday, 9:00am – 5:00pm
Salary: £28,000 – £30,000 per annum (dependent on experience)
Benefits:
Group Life Assurance
Health Cash Plan
10% Employer Pension Contribution
25 days annual leave
Discretionary annual bonus
Reporting to: Sales & Marketing Manager
Key Responsibilities
Customer Support & Administration
Respond to customer enquiries via phone, email, and live chat
Liaise with couriers to resolve delivery queries
Process order amendments, returns, refunds, and warranty claims
Manage customer accounts with professionalism and efficiency
Sales & Technical Support
Provide pre-sales product advice and technical guidance
Recommend suitable products based on customer requirements
Perform basic technical calculations where required
Take customer orders and card payments over the phone
Prepare quotations and proforma invoices
Support customers with post-sales technical queries
Person Specification
Qualifications
GCSEs (or equivalent) with good passes in English, Maths, and at least one Science subject
Skills & Attributes
Confident and professional communicator, particularly over the phone
Technically minded with the ability to understand and explain products
Strong attention to detail with good numeracy skills
Well-organised, conscientious, and able to work effectively in a small team
Energetic, proactive, and able to manage multiple tasks in a busy environment
Strong written and verbal English skills
Proficient in Microsoft Office applications
Experience
Previous customer support or customer-facing experience, ideally within a technical or product-led environment
A genuine interest in technology and understanding how things work is essential for success in this role.
or call Leanne Thompson on 01844 212666
Job first posted: 21/01/2026
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