My client is looking to hire a Customer Support Consultant to join their Customer Success team to cover maternity leave for at least 12 months. This is a full time role working 09:00 to 17:30. Youll take calls and emails from customers using their products and services, ensuring all software, data and training issues are recorded, investigated, resolved and communicated in a professional manner within agreed timelines. Youll need to have a great telephone manner, plus previous experience of telephone-based customer support, ideally within a business-to-business environment. You must be able to follow processes and perform tasks in a structured well thought-out manner and youll also need good problem solving skills. They will obviously provide you with full training, but youll need to have a high level of IT literacy, with the ability to learn new software applications quickly and explain them to others. Previous experience in a software support role is highly desirable. In return, they can offer an interesting and challenging role within a flexible and collaborative work environment. The salary for this role is between 18,000 and 23,000 pounds (dependent upon skills, knowledge and experience) and youll also benefit from all the great things about working for this company.