Salary: Negotiable, Permanent, Haddenham, Job Ref: 18350
Service Team Leader - Haddenham - 30K to 32K DOE + Bonus Are you looking for your next career move? Our client based in Haddenham is seeking a Service Team Leader for their distribution and manufacturing company. This is a vital role in the business, and you will be overseeing the daily processes of the service desk. They are seeking a friendly, outgoing professional who may or may not have previous experience of working with manufacturing, processing and production machinery to boost their overall service department. Maintaining a high level of customer engagement and satisfaction is critical to your success in this role, so previous service experience is a must. You will have two Service Coordinators who will answer to you, so you will have excellent supervisory and training skills. As Service Team Leader you will: Perform well under pressure and be able to cope with stressful situations; Have a systematic and organised approach to your work and be able to deal with small daily matters as well as larger aims and setting goals; You will have excellent communication and interpersonal skills and the ability to deal with all types of people at all levels in a diplomatic way, with a good understanding of customer requirements; Strong leaderships skills and effective time management, prioritising and delegation are essential. You must be able to lead, coach, inspire, support and motivate your team. The ideal Service Team Leader will have: GCSEs or equivalent required; Professional supervisory qualifications are desirable for this job; Experience in the service industry, this can be transferable skills from different sectors and industries; Excellent communication and leadership skills; Proven track record in customer service and employee supervision; Ideally an engineering background or an appreciation of electrical and mechanical; Having a passion for people and processes. Salary 30K - 32K plus bonus and benefits eligibility. Working Hours: Monday to Thursday 8.30am to 5.30pm (1 hour lunch) and Friday 8.30am to 5pm (45 minutes lunch). Flexible options available at discretion. Excellent Benefits including Pension scheme, company bonus scheme, 25 days holiday, Death in Service, Private Medical cover, dress down Friday, Summer and Christmas parties, case of wine at Christmas, free healthy snacks, outdoor seating.