Salary: Negotiable, Permanent, Haddenham, Job Ref: 18349
Head of Operations - Thame - 70K - 80K DOE (OTE 75K to 90K) Are you looking for a new career challenge? Our client based in Thame is seeking a Head of Operations for their distribution and manufacturing company. Your responsibilities will include Spare Parts, Sales and Service Administration, Warehouse and IT. You will be accountable for designing policies, managing customer service and implementing technology solutions. Self-motivation and motivating team members are key elements of the role. You will lead with an analytical and strategic mind and will be committed to productivity and compliance with the goal of ensuring that operations run smoothly, and people are productive. As Head of Operations, you will: Play a vital role in delivering a great customer experience to all our customers. You will have a keen eye for detail, an organised approach and a willingness to exceed our customer expectation; Operating on the front line, you will be the real ambassador of our company, and be committed to consistently delivering high standards; You will be a hardworking individual with the ability to work on your own initiative and be a key player in supporting, managing and motivating the companys departmental managers; You must have had experience at Operations level within a quality establishment and will have a proven track record in delivering customer service excellence in a highly competitive market; You will be able to demonstrate an ability to provide inspirational leadership in the absence of the Directors, motivating and developing team members to contribute towards the overall success of the business; You will be able to deliver results, maximising profits through sales and yield, whilst exploiting opportunities for growth within the business; This will be a senior position within our company, assuming overall responsibility in the absence of the Directors and you will be required to be flexible in your approach to driving performance in a 24/7 business. The successful Head of Operations will have: Proven experience as Head of Operations, Operations Manager, Operations Director or similar leadership role; Familiarity with all business functions including HR, finance, supply chain and IT; Experience with implementing IT systems; Knowledge of data analytics and reporting; Good with numbers and financial planning; Outstanding communication and negotiation skills; Self-motivated with excellent organisational and leadership ability; Analytical mind and problem-solving aptitude; BSc/BA in Business, Computer Science or another relevant field. Salary 70K to 80K dependent on skills and experience with an OTE of 75K to 90K. Working Hours: Monday to Thursday 8.30am to 5.30pm (1 hour lunch) and Friday 8.30am to 5pm (45 minutes lunch). Flexible options available at discretion. Excellent Benefits including Pension scheme, company bonus scheme, 25 days holiday, Death in Service, Private Medical cover, dress down Friday, Summer and Christmas parties, case of wine at Christmas, free healthy snacks, outdoor seating.