109 High Street, Thame, Oxfordshire, OX9 3DZ

Monday-Friday, 9.00-17.30

Customer Service Advisor

Salary: Negotiable, Permanent, Thame, Job Ref: 18270
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My client, a multi award winning company with a reputation for providing excellent customer service, is seeking a Customer Services Advisor to join their busy Thame based team. This role primarily involves taking incoming calls from customers and assisting in an appropriate manner. Customer Services Advisor - Duties include: acting as the first point of contact for all enquiries, checking and responding to emails in a timely and efficient manner, assisting with administration tasks using the bespoke computer system; this will involve some data entry and report preparation at a basic level. The successful Customer Services Advisor candidate will have achieved GCSEs in Maths and English with a Grade C or above and could have experience working in retail and hospitality and be looking to progress their career in a fast-paced customer service call centre environment. You should have excellent written and verbal communication skills with an outstanding telephone manner. This Customer Services Advisor role would suit a junior self-motivated and disciplined individual who can reliably work unsupervised to deadlines. You should cope well under pressure and be able to maintain attention to detail, with a high level of professionalism and a can-do attitude. My client is offering a salary 19,500K. This full-time role is 38.5 hours a week with variable hours; a typical week would consist of working 4 standard days 8:50am - 5:30pm, and 1 day working either the early (7:50am - 4:30pm), or late shift (11:15am - 8pm). These shifts are decided as a team and you wouldnt be expected to work more than four of the early or late shifts per month. There is also weekend and Bank Holiday shifts available for candidates who want to earn overtime or time off in lieu. Customer Services Advisor
   or call Pam Ashby on 01844 211797
Job first posted: 17/06/2019
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