Downtown Recruitment, 109 High Street, Thame, Oxfordshire, OX9 3DZ
Tel: 01844 212666, Fax: 01844 260367, Email Us
Current time:- 06:13, Tuesday, 21 November 2017
Jobs database last updated:- 12:59, Friday, 17 November 2017
Downtown Recrutment

Customer Support Advisor

Salary: Negotiable, Permanent, Thame
Job Ref: 17051
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My client, a multi award winning company with a reputation for providing excellent customer service, is seeking an experienced Customer Support Advisor to join their busy Thame based team. This role primarily involves taking incoming calls from customers and assisting in an appropriate manner. Duties include: acting as the first point of contact for all enquiries, checking and responding to emails in a timely and efficient manner, assisting with administration tasks using the bespoke computer system; this will involve some data entry and report preparation at a basic level. The successful candidate will have experience within the financial services sector, customer services and be confident with customer queries and complaints. Have achieved GCSEs in Maths and English with a Grade C or above, and have experience working in a fast paced Customer Service or Call Centre environment. You should have excellent written and verbal communication skills with an outstanding telephone manner. This role would suit a self-motivated and disciplined individual who can reliably work unsupervised to deadlines. You should cope well under pressure and be able to maintain attention to detail, with a high level of professionalism and a can do attitude. My client is offering a salary between 18 - 21K. This full time role is 38.5 hours a week with variable hours; a typical week would consist of working 4 standard days 8:50am - 5:30pm, and 1 day working either the early (7:50am - 4:30pm), or late shift (11:15am - 8pm). These shifts are decided as a team and you wouldnt be expected to work more than four of the early or late shifts per month. There is also weekend and Bank Holiday shifts available for candidates who want to earn overtime or time off in lieu.
   or call Pam Ashby on 01844 211797
Job first posted: 02/08/2017


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