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10 - Customer Support Engineer Job Description A key role for a major broadband service provider, providing 1st and 2nd line support to broadband customers. This role will be part of a team that provides 24/7 technical support facilitated by a rotating shift Rota. The purpose of the role is to trouble shoot and provide 1st/2nd line support to broadband customers experiencing a variety of technical issues e.g. ADSL (BT Wholesale IP Stream and LLU), dial up, ISDN, e-mail configuration, DNS, hosting or server issues via telephone and e-mail and Right Now platform. You will ideally have: Strong technical knowledge of the Internet e.g. ADSL and dial up, general basic knowledge on TCP/IP, good knowledge of Microsoft Windows, good knowledge of Unix, good technical Knowledge of Networking, good technical knowledge of web platforms, good knowledge of mail platform, IMAP, SMTP, POP3, good knowledge of DNS, exposure in mail clients and servers. In return my client offers excellent company benefits. View More Detail Last updated = 25/07/2008 08:06:46 |