Client Survey Results

At Downtown Recruitment we want to ensure that we are providing our clients with the highest level of customer service possible. In order to measure the satisfaction of our clients we commissioned an external marketing company (Jelly Marketing) to carry out a Client Satisfaction Survey. We are now pleased to announce a summary of these results.

81% of clients rated Downtown Recruitment's overall service as good or very good.
71% of clients thought that the service had improved or remained at the same consistent standard in the last year.
76% thought the turnaround or response times were good or very good.

The survey also asked why our clients chose Downtown Recruitment, these are the main reasons why:-

Provide good quality people
Quick response / turnaround times
Professional and friendly staff
Good understanding of client needs
Good communication
They listen to what we say
The service is personal
Local company with good local market knowledge